Tommy Hilfiger BR Reviews
(Rated by 7 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.7
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.5
- Price & Quality4.5
- Customer Service4.3
- Return Policy4.0
- Shipping & Delivery5.0
Recent Customer Reviews (7)
Bernice Spencer
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Louie Williams
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Evan Jarvis
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Danielle Manning
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Bill The
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Naomi Owen
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Michael Chambers
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Tommy Hilfiger BR Pricing
graphic t-shirts
£35-£39
Tommy Jeans apparel
under $25 to about $150
Tommy Hilfiger BR Pros & Cons
Pros
1
Enhanced shopping experience through interactive digital tools that combine entertainment, personalization, and convenience.
2
Increased product discovery both online and offline via digital aisles and style recommendations.
3
Personalized fit guidance improving customer satisfaction with denim products.
4
Opportunities for self-expression through customization stations boosting brand loyalty.
5
Offers a stylish and extensive collection of clothing and accessories.
6
Physical stores have female employees in women’s sections, which some customers appreciate.
CONS
1
Poor customer service: Multiple reviews report rude, unhelpful, and unresponsive customer support.
2
Strict and confusing return policy: Returns often require original tags, receipts, and unused condition, with some customers experiencing refusals even when meeting these conditions.
3
Order and shipping issues: Customers report delayed shipments, lack of tracking information, lost parcels, and receiving incorrect or second-hand items.
4
Billing problems: Instances of double charges with slow or no resolution.
5
In-store exchange difficulties: Staff sometimes lack knowledge or provide inconsistent information, leading to poor exchange experiences.
6
Low customer satisfaction ratings: Overall ratings around 2 to 2.3 stars out of 5, indicating widespread dissatisfaction.
7
Not BBB accredited: The company is not accredited by the Better Business Bureau, which may reflect on trust and dispute resolution.
Tommy Hilfiger BR Features and Benefits
Features
Digital Endless Aisles
Enables consumers to browse a wider range of styles beyond what is physically available in-store, enhancing product accessibility.
Fit Quiz
Helps customers find the perfect denim fit tailored to their body type.
Kid’s Machine
A gamified interactive feature that raises awareness and engagement with the kids’ collection.
Fit Mirror
An in-store digital tool allowing shoppers to check size availability, color options, and request items directly to the fitting room with stylist assistance.
TommyXYou Customization Station
Allows customers to personalize products bought in-store for a unique style expression.
Look Book & Style Scanner
Offers access to global campaign videos, images, and outfit recommendations by scanning barcodes of favorite styles.
Selfie Mirror
Lets consumers take selfies wearing store items with customizable stickers and filters for sharing on social media.
Sports Table Gaming Console
Engages users with the TOMMY SPORT collection while educating them about technical features.